Duck and Cover Company Policy and Procedure

Duck and Cover is a web development group that specializes in e-commerce development and design. Our talented group of visual designers, web developers, product photographers and SEO specialists collaborate with retailers big and small to produce effective e-commerce solutions. We work on multiple platforms- Shopify, Big Commerce, Magento, Volusion, 3D Cart, Wordpress and Squarespace. Interested in speaking about your next project? Tell us about it by visiting our Quote page.

Duck & Cover provides a company portfolio of Design and Development work in order to assist you in making your decision as to whether we are a good fit for your project. If you have any reservations or questions please feel free to contact us at or at (562) 661-8194.


The deposit to start a project is non-refundable. In order to transfer full ownership of your site and design files, we require the final balance to be paid in full. Late payments are subject to a 1.5% monthly service fee. Duck & Cover reserves the right to withhold delivery and any transfer of ownership of any intellectual property until receipt of final payment is made in full. By making a final payment you are approving the work completed in it's current state. After final feedback provided by the client is completed by Duck & Cover, an authorization and transfer of ownership will be sent and final payment is due upon receipt.

Project Scope

Duck & Cover outlines the project scope in detail on every contractual agreement. If you require additional functionality or work to be completed, it can be subject to additional fees and additional time. Duck and Cover is not responsible for completing any work outside of the original project scope for free.


Duck and Cover is happy to provide our clients with two rounds of revisions on mock ups and printed work as well as two rounds of revisions for web development work. Please submit your revisions to your Project Manager in email format as reference to our design and development team.


Every client is provided with a milestone sheet outlining projected progress for the project. Duck & Cover will prioritize performance of the services as may be necessary or as identified in the proposal and will take commercially reasonable efforts to perform the services within the times identified in the proposal. Client's prompt response with detailed feedback, assets, and response is required to adhere to project deadlines. Should any assets, feedback and response be delayed by the Client, Duck & Cover reserves the right to re-schedule milestone dates without being in breach of contract. Requesting additional functionality not originally outlined on the signed quote is subject to additional time and costs and does not put Duck & Cover in breach of contract.

Web Design Contract Cancellation & Creative Differences

A non-refundable deposit amount of 50% is due at the time of the contract signing. Cancellation of any web design project by either party will result in a refund to the client of all fees paid beyond the deposit amount, minus the amount already incurred in the development of the project by the date of cancellation, based on the amount of $65/hour. Approved web design cancellation refunds will be processed and delivered within 14 business days of the cancellation date. A formal refund request must be submitted to with the signed quote as reference.


In the event of termination either by the client or Duck & Cover, Duck & Cover shall be compensated for the services performed up until a formal termination has been submitted. This can be paid in the amount of a) any prorated portion of the fees or b) hourly fees for work performed in the amount of $65/hour.


If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice. A $50 chargeback fee (issued to recover fees passed on to us by the credit company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.